FAQs & Support
FAQs
I got an 'Access Denied' page when downloading, what should I do?
Why do I have to click 'Download Anyway' for Google Drive link?
I can't access Google Drive, what should I do?
I can't download anything, what should I do?
I can't save pages. It says 'Your Save Has Failed...'
1- Your server resource are too low. Please go to Divi > Support to see if you need to improve your server statistics.
2- Your server may have ModSecurity turned on to prevent attack. You need to contact your hosting provider and ask them to turn it off or whitelist certain php functions related to page builder.
My website looks weird on the front-end.
1- Clear all the caching or deactivate the plugin if you’re using a caching plugin.
2- Go to Divi > Theme Options > Performance, disable all the performance options then turn them on one by one to see what caused the styling issue.
3- Go to Divi > Theme Options > Builder > Advanced and Disable ‘Static CSS File Generation’.
4- Check if your server has a server-level cache and clear it.
My website is slow. How can I improve the site speed?
My website is slow. How can I improve the site speed?
Divi’s speed has been improved significantly since version 4.10.1. Here are a few steps you can do to improve your site’s speed:
1- Go to Divi > Theme Options > Performance and turn on the Performance Options.
2- Install a good caching plugin. You can check out the web designer resource in the tutorial folder for some recommendations.
3- Check out this article for an overview about Divi site speed and how you can optimize site speed from the root of your website.
How can I update the theme?
To be updated…
Submit A Support Request
Fill out this quick form to send a support request:
– Please include your exact purchase email so that I know about the products you’ve purchased.
– Please be as specific as possible about your issue so that I can support you better and faster.
– Include your website address if you’re having issue with your site.